Privacy Policy for SEEYA In Transit
Last Updated: 29 August 2025
SEEYA In Transit (“we,” “our,” or “us”) is committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, disclose and secure your information when you engage with our services. We comply with the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA) in South Africa, and all other applicable data protection laws.
1. Information We Collect
We may collect and process the following categories of personal information:
Identification information: Full name, date of birth, nationality, passport/ID number, visa details where required.
Contact details: Email address, phone number, billing and physical address.
Booking and travel details: Travel itineraries, accommodation information, flight bookings, special requests (e.g., dietary, accessibility).
Payment information: Processed securely through PayFast. We do not store your full card or banking details.
Technical data: IP address, browser type, device identifiers and cookies when you use our website.
Marketing preferences: Your consent choices for newsletters and promotional offers.
2. How We Use Your Information
Your personal information is used for the following purposes:
To process travel bookings and reservations.
To provide customer support and communicate updates on your travel.
To meet immigration, customs and regulatory requirements.
To process payments securely via PayFast.
To send you marketing communications, if you have opted in.
To improve our website and services.
To comply with legal and contractual obligations.
3. Special Category Data (Passport and Travel Information)
Because we collect passport and identification details for travel bookings, we handle this information with the highest level of security and in strict compliance with POPIA and GDPR. This information will only be:
Collected where required for travel services.
Shared with airlines, hotels, border control authorities and relevant partners to fulfill bookings.
Retained only for as long as legally required for booking, immigration or auditing purposes.
4. Legal Basis for Processing
We process personal data based on:
Contractual necessity: To provide travel services.
Legal obligation: To comply with immigration, tax and record-keeping requirements.
Consent: For marketing communications and optional services.
Legitimate interest: To ensure secure operations, prevent fraud and improve services.
5. Sharing and Disclosure of Information
We may share personal data with:
Airlines, hotels, tour operators and service providers involved in fulfilling your booking.
PayFast, for secure payment processing.
Regulatory and legal authorities, where required by law.
IT and hosting providers, who assist with website and data security.
We require all third parties to maintain strict confidentiality and compliance with GDPR and POPIA.
6. International Transfers
Your personal information may be transferred outside South Africa and the EU/UK to fulfill travel bookings. We ensure appropriate safeguards are in place, including adequacy decisions, contractual clauses or other lawful mechanisms.
7. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purpose of collection (e.g., complete your travel booking).
Comply with legal and regulatory requirements (e.g., immigration, financial records).
Resolve disputes and enforce agreements.
After this, your data will be securely deleted or anonymised.
8. Your Rights
Under GDPR and POPIA, you have the right to:
Request access to the personal data we hold about you.
Correct or update your information.
Request deletion of your personal information (subject to legal requirements).
Object to processing for direct marketing.
Request restriction or portability of your data.
Withdraw consent at any time where processing is based on consent.
To exercise these rights, contact our Information Officer (see Section 11).
9. Cookies and Tracking
We use cookies to improve your browsing experience, analyse traffic and deliver relevant content. You may manage or disable cookies through your browser settings.
10. Security of Information
We implement appropriate organisational and technical measures to secure your personal data against loss, misuse, and unauthorised access. Sensitive data such as passport details is stored and transmitted securely.
11. Information Officer
In line with POPIA requirements, we have appointed an Information Officer responsible for overseeing data protection compliance.
If you are not satisfied with how we handle your personal information, you may lodge a complaint with:
Information Regulator (South Africa): complaints.IR@justice.gov.za
EU/UK Data Protection Authorities: If you are based in the EU/UK.
12. Updates to this Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “last updated” date.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at help@seeyaintransit.co.za