Cancellation Policy – SEEYA In Transit
Last Updated: 29 August 2025
1. General Rules
All cancellations must be submitted to us in writing by email at help@seeyaintransit.com.
Cancellations take effect from the date we receive your written notice.
Our service fees are non-refundable under any circumstances.
2. Supplier Policies
Each booking (flights, hotel, tours, transfers) is subject to the cancellation and refund policies of the airline, hotel or tour operator providing the service.
We will inform you of the relevant supplier’s policy at the time of booking.
Some bookings may be non-refundable or only partially refundable, especially discounted or promotional fares.
If a supplier denies a refund, SEEYA In Transit cannot override that decision.
3. Refund Processing
If you are entitled to a refund, it will be processed once received from the supplier.
Refund timelines vary depending on the supplier and may take several weeks.
Refunds will be paid in the same currency and to the same payment method used for the booking, less our service fees.
4. Changes to Bookings
Changes (such as date changes, name corrections or destination changes) may be treated as cancellations by the supplier and may incur additional costs.
We will advise you of any fees before confirming changes.
5. No-Shows and Late Changes
Failure to show up for your booking or cancelling after the supplier’s deadline may result in no refund.
Airlines and hotels typically classify this as a “no-show” and retain the full payment.
6. Force Majeure
In cases of extraordinary circumstances beyond your or our control (such as natural disasters, pandemics, strikes or government restrictions), cancellation terms will depend on the supplier’s policy.
We will assist you in rebooking or claiming any refunds available.
7. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance. Insurance may cover cancellations due to illness, emergencies or other unforeseen events that suppliers will not refund.
8. Contact Us
To request a cancellation or for any queries about refunds, please contact us at help@seeyaintransit.com